Orders are usually shipped within 1-3 working days via Royal Mail 'Special Delivery' or 'International Tracked & Signed'. Tracking information will be sent with dispatch email. Currently there are delays to Royal Mail mail because of severe staff shortages due to Covid.
Currently I ship to the UK and USA.
(For shipping to other countries please use my Etsy shop etsy.com/uk/shop/InTheMakingAprons)
Sending a gift?
The apron is gift wrapped in tissue paper and tied with twine (so you can unwrap it, take a look and wrap it again before gifting!). The price is not shown on the apron or inside the gift wrap. The order slip does have the price on it, please message me if you don't want this in the package. I'm very happy to include a personalised message inside, handwritten or printed - message me with the text you would like.
No problem, email me within 14 days of delivery requesting refund or exchange. Buyers are responsible for return shipping costs. The apron must be returned in original unworn condition. If the package arrived damaged please include a photo of the box/packaging. Because of the nature of custom orders I am not usually able to accept returns or exchanges.
Secure payment through Paypal or Stripe.
Customs & taxes -
Be aware that customs/import and sales taxes may apply on arrival in your country/state and sometimes delays occur due to customs checks.
Custom/Bespoke apron orders -
Message me to discuss your ideas!
Wholesale availability & Design Partnership -
The nature of my work means I am not able to sell aprons wholesale. However I am able to work on design partnerships with like-minded businesses.
I take your privacy and security very seriously.
Secure payment is made via Paypal or Stripe.
When you place an order with me, I will receive your name, delivery address and email address. I will only use these details to process and deliver your order, or deal with queries you have related to that order.
The only circumstances in which I will share your data are when processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than those listed below, or add you to any mailing list without your expilicit consent. The circumstances in which I may share your data are: with Big Cartel to comply with my obligations: with delivery companies to fulfill your order: to comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during the period. I retain data related to orders or customer queries for up to six years. After this time I will delete you data from my records.